Melbet Privacy Policy

Melbet collects personal information necessary to provide services, process transactions, and maintain account security. The types of data collected include:

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and identification documents for verification purposes
• Payment and transaction information required for deposits and withdrawals
• Technical data such as IP address, device information, and browsing behaviour

This information is collected to deliver online gaming and betting services, verify user identity, prevent fraud, and ensure compliance with regulatory requirements. The operator employs robust technical and organisational measures to protect personal data, including:

• Encryption protocols for data transmission and storage
• Access controls limiting data access to authorised personnel only
• Regular security audits and monitoring systems to detect vulnerabilities
• Secure servers and firewalls to prevent unauthorised intrusion

Users retain the right to access, correct, or request deletion of their personal information at any time. Requests can be submitted through the customer support channels provided on the platform. The operator ensures that all data processing activities comply with applicable laws in India, including relevant provisions related to information technology, data security, and consumer protection.

Personal information collected by the platform is used for the following purposes:

• Account management: To create, maintain, and secure user accounts, including identity verification and authentication processes
• Transaction processing: To facilitate deposits, withdrawals, and other financial transactions through secure payment channels
• Service delivery: To provide access to betting and gaming services, process wagers, and distribute winnings
• Customer support: To respond to user enquiries, resolve disputes, and provide technical assistance
• Service improvement: To analyse user behaviour, preferences, and feedback for enhancing platform functionality and user experience
• Marketing communications: To send promotional offers, bonuses, and updates about services (only where users have consented to receive such communications)
• Analytics and reporting: To generate statistical reports, monitor platform performance, and conduct business analysis
• Compliance and legal obligations: To meet regulatory requirements, prevent fraud, ensure responsible gaming practices, and cooperate with law enforcement when legally required

All processing activities are conducted lawfully, transparently, and in accordance with the purposes for which consent was originally obtained. Users may withdraw consent for marketing communications at any time without affecting their ability to use core platform services.

Users have the right to access, review, and manage their personal information stored by the operator. The following procedures are available:

Accessing Personal Information

Users may request access to their personal data by contacting customer support through the designated channels on the website. The operator will provide a copy of the information held within a reasonable timeframe, subject to identity verification.

Updating Information

Users can update certain personal details directly through their account settings. For changes requiring verification (such as name or identification documents), users must submit a request along with supporting documentation to the customer support team.

Deletion of Information

Users may request deletion of their personal data by submitting a formal request. The operator will process such requests in accordance with legal and regulatory obligations, which may require retention of certain information for compliance purposes. Following account closure, data necessary for legal, accounting, or dispute resolution purposes may be retained for the period required by law.

Consent to Processing

By using the platform, users consent to security checks and verification procedures conducted by the operator. Additionally, users consent to the processing of payment information by third-party payment service providers for the purpose of facilitating transactions. These providers operate under their own privacy policies and security standards, and the operator ensures that all partners maintain appropriate data protection measures.

The platform is intended exclusively for individuals aged 18 years and above. The operator does not knowingly collect or process personal information from minors. However, the operator cannot independently verify the age of users without receiving identity documents during the verification process.

If a parent or legal guardian becomes aware that a minor has provided personal information to the platform, they should contact customer support immediately. Upon receiving a verified request from a parent or guardian, the operator will:

• Immediately suspend the account in question
• Delete all personal information associated with the minor from the platform’s systems
• Refund any deposits made, subject to verification of parental or guardian identity

The operator takes the protection of minors seriously and implements age verification procedures as part of the account registration and verification process. Users are required to confirm their age during registration, and verification documents are reviewed to ensure compliance with age restrictions.

Personal information collected by the platform may be transferred to and processed in countries outside India where the operator’s business partners, service providers, and payment processors are located. These international transfers are necessary to provide betting and gaming services, process transactions, and deliver customer support.

By using the platform and providing personal information, users explicitly consent to the transfer of their data to international locations for the purposes outlined in this Privacy Policy. The operator ensures that all partners and service providers handling personal data maintain appropriate confidentiality and security measures, regardless of their location.

All third parties processing personal information on behalf of the operator are contractually bound to:

• Maintain the confidentiality and security of personal data
• Use the information only for the specific purposes for which it was shared
• Implement technical and organisational measures to protect data from unauthorised access
• Comply with applicable data protection laws and regulations in their jurisdictions

The operator regularly reviews the practices of international partners to ensure ongoing compliance with data protection standards.

This disclaimer may alter, limit, or clarify the scope and legal effects of certain provisions contained within this Privacy Policy. The disclaimer applies when the user accepts this policy through any of the following actions:

• Completing the registration process and creating an account
• Accepting the terms during login or account verification
• Continuing to use the platform after updates to the policy have been published

The operator reserves the right to amend, modify, or update this Privacy Policy at any time to reflect changes in business practices, legal requirements, or service offerings. Users will be notified of material changes through email or prominent notice on the website. Continued use of the platform following such notification constitutes acceptance of the revised policy.

In the event of any conflict between this Privacy Policy and applicable laws or regulations in India, the legal requirements shall prevail to the extent of the conflict. The operator makes reasonable efforts to ensure compliance with all applicable legal frameworks governing data protection and user privacy.

Cookies are small text files placed on a user’s device by a website to store information about browsing preferences and behaviour. The platform uses cookies for the following purposes:

• Statistical analysis: To collect data on website traffic, page views, and user navigation patterns
• Behaviour analysis: To understand how users interact with the platform and identify areas for improvement
• Personalisation: To remember user preferences, language settings, and login information for enhanced user experience
• Service improvement: To test new features, optimise platform performance, and troubleshoot technical issues

The types of cookies used include:

• Session cookies: Temporary cookies that expire when the browser is closed, used to maintain user sessions and security
• Persistent cookies: Cookies that remain on the device for a specified period to remember preferences and settings
• Third-party cookies: Cookies placed by external service providers for analytics and advertising purposes

Cookies are retained for a period of one year from the date of placement, unless deleted by the user or expired earlier. Users can manage cookie settings through their browser preferences, including the option to block or delete cookies. However, disabling certain cookies may affect the functionality and user experience of the platform. The operator does not use cookies to collect personally identifiable information without user consent.

By accessing and using the platform, users acknowledge that they have read, understood, and agreed to be bound by this Privacy Policy. The act of using services provided by the operator constitutes full and unconditional acceptance of all terms outlined in this document.

The current version of this Privacy Policy, as published on the website, supersedes all previous versions. Users are encouraged to review the policy periodically to stay informed about how personal information is collected, used, and protected. The date of the most recent update is displayed at the beginning of this document.

If users do not agree with any provision of this Privacy Policy, they should discontinue use of the platform immediately. Continued use following updates or amendments to the policy constitutes acceptance of the revised terms.

Personal information may be shared with selected third parties in specific circumstances, including:

• Legal compliance: When required by law, court order, or regulatory authority to disclose information
• Dispute resolution: When necessary to investigate, prevent, or take action regarding suspected fraud, violations of terms and conditions, or threats to platform security
• Service delivery: When shared with trusted partners who assist in operating the platform, processing payments, or providing customer support
• Business agreements: When necessary to enforce contractual obligations or protect the rights and property of the operator

A list of third-party service providers and partners is available on the website. Where third parties are not explicitly listed, the operator will inform users of the purpose and scope of data sharing before transferring personal information. Such third parties include:

• Payment processors and financial institutions
• Identity verification and fraud prevention services
• Customer support and communication platforms
• Analytics and marketing service providers

By providing personal information to the platform, users consent to its sharing with third parties for the purposes outlined above. All third parties are contractually obligated to maintain the confidentiality and security of personal data and to use it only for the specified purposes. The operator conducts due diligence to ensure that third-party partners adhere to appropriate data protection standards.

The platform may contain links to third-party websites, including payment providers, affiliate partners, and external service providers. These external websites operate under their own privacy policies and terms of use, which may differ from those of the operator.

The operator is not responsible for the privacy practices, data collection methods, or content of third-party websites. Users are advised to review the privacy policies of any external website before providing personal information. The inclusion of links to external websites does not constitute an endorsement or recommendation by the operator.

Users should exercise caution when navigating to third-party websites and be aware that personal information shared on such platforms is governed by their respective privacy policies, not by this document. The operator does not control and cannot be held liable for the handling of personal data by external websites.